1.
How is the service engineer notified when there is a problem in a certain room ?
[Top]
The entire system is monitored, in case of alerts (no TV signal, room box not
alive,etc.) an e-mail is automatically sent to the service desk. If its a high
priority alert the e-mail is forwarded by SMS to the on duty engineer mobile.
The mail2sms type of service is used for this purpose.
2.
Is it possible to send message as “sms” regarding a maintenance issue to the
support Engineer ?
[Top]
Yes, mail2sms service is used to deliver high priority system alerts to the
support engineer’s mobile phone.
3.
How is the
maintenance message conveyed to the room boys ?
[Top]
The Service Desk calls the room boy by phone.
4.
Who basically
does the maintenance on the virtual mall?
[Top]
It can either be the shops or the hotel or whoever is managing the overall IT
section.
